Terms & Conditions

By booking an appointment with Polished by Mrs Hilly, you agree to these terms and conditions.

Appointments: All services are by appointment only. We aim to confirm your booking within 24 hours of submission.

Arrival: Please arrive on time for your appointment. Late arrivals (15+ minutes) may result in shortened service time or rescheduling to accommodate other clients.

Studio access: Our salon operates from a home with stair-only access to the service area (kitchen). As an alternative, we can arrange home visits. Home visits within 1 mile of our address (SK3 0BS) are provided at no extra cost. Visits beyond 1 mile may incur additional travel charges. If you have any accessibility concerns or requirements, please contact us before booking so we can discuss the best arrangement for you.

Notice required: Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.

Late cancellations: Cancellations with less than 24 hours notice may result in loss of deposit (where applicable).

No-shows: If you miss your appointment without notice, you may be required to pay a deposit for future bookings.

How to reschedule: Contact me via WhatsApp, email, or Instagram DM to reschedule. I'll do my best to find a time that works for you.

Deposit requirement: Some services may require a deposit to secure your booking. The deposit amount will be clearly stated when booking.

Non-refundable: Deposits are non-refundable but will be deducted from your final service cost.

Payment methods: We accept cash, card, and bank transfer. Full payment is due at the end of your appointment.

Pricing: Prices listed on our website are current at the time of publication but may be subject to change. You'll always be quoted the final price before your appointment is confirmed.

Photography: With your consent, I may photograph your finished nails to showcase my work on social media and my website portfolio.

Consent is optional: You are never required to give UGC consent to receive services. You can opt out at any time during booking or at your appointment.

Withdrawal of consent: If you've previously consented but wish to have your images removed, contact me at mrshilly.k@gmail.com and I'll remove them within 7 days.

Hygiene standards: All tools are thoroughly sanitised between clients. I follow strict hygiene protocols to ensure your safety.

Allergies & sensitivities: Please inform me of any allergies or sensitivities before your appointment. While I'll do my best to accommodate, I cannot guarantee allergy-free products.

Contraindications: I reserve the right to refuse service if there are signs of infection, open wounds, or other conditions that could pose a health risk.

Age requirement: Services are available for clients aged 16 and over.

Results: While I strive for perfection, nail art results may vary based on your natural nail condition, lifestyle, and aftercare.

Longevity: Gel polish typically lasts 2-3 weeks with proper care. Factors like nail growth, hand washing frequency, and activities can affect wear time.

Aftercare: You'll receive aftercare instructions at the end of your appointment. Following these will help maintain your nails for longer.

Touch-ups: If you experience chipping or lifting within 3 days of your appointment, contact me and I'll assess if a complimentary touch-up is appropriate.